Frequently Asked Questions - Restore
Can I install the Storage Platform on a server running IIS?
The FileServer cannot process large backups...
How can an administrator send a message to a user?
Description of Lockdown settings in the Deployment Module...
Cancel automatic backups
Modify Schedule times
Modify Selections
Change account settings
Change program options
Change password
Monthly Archiving...
More than one FileServer...
Anti-Virus Software?
Windows Service Pack 4...
Re-Install Backup Professional Server on the same server...
I need to know the name of my group on the Storage Platform...
Storage Platform billing information...
ANSWERS
Can I install the Storage Platform on a server running IIS?
The Storage Platform should never be installed on a server running IIS, as
the same ports are used by both applications.
back
to questions
The FileServer cannot process large backups...
If the FileServer aborts large backups (above 40,000 files) for no apparent
reason, ensure that there is enough free disk space available. If the FileServer
displays the message 'could not create file xxxxxxx' and the Backup Client
aborts with a communications error (connection reset by peer) then the file
system may be FAT32 instead of NTFS. FAT32 can only handle a certain amount
of files per directory.
back
to questions
How can an administrator send a message to a user?
The administrator of the Storage Platform can use the Storage Platform Console
to create a message that will be displayed in the Backup Client after account
creation (during the Setup Wizard) and after each backup. HTML format may be
used and note that is limited to 256 characters. This message is sent to all
users in a Group.
back
to questions
Description of Lockdown settings in the Deployment Module...
Cancel automatic backups
• You cannot quit the system tray program (No quit option on right-click)
• You cannot cancel the backup notification message (where you can press snooze). I.e. the cancel button is iiiiiiigrayed out here.
• You cannot cancel the backup once the application has loaded and started to backup.
• You can also not switch off automatic backups in the Scheduler settings
• You can however cancel a manual backup
Modify Schedule times
• The scheduler and advanced scheduler are completely greyed out. You can see it, but cannot change. iiiiiiiiTherefore you cannot disable the scheduler.
Modify Selections
• You cannot apply or remove filters
• You cannot manually select, deselect or exclude folders or files
Change account settings
• You cannot run the wizard
• You cannot switch between Network / Dialup settings
• You cannot delete the cache
• You cannot change any of the security settings (when the password is asked)
Change program options
• The options window is grayed out (how many retries, processor usage, how long cache is stored)
Change password
• You cannot change password
back to questions
Monthly Archiving...
All backups are retained on the server for both the current month and the
month immediately preceding the current month. This means that a user can
always retrieve a specific version of a document or file that was backed
up either during the current month or during the preceding month.
During the first backup in a new month, the backups for the preceding month
are kept and the backups for the month before that are consolidated into
a single backup set. The Backup Service Provider determines how many of these
month-end consolidations are retained. The default is 1 month.
To give an example, if a user begins their backups during December, then
by the end of January, they can recover any specific backup version during
December and January. When they do their first backup in February, all the
backups for December are consolidated into a month-end backup set. Then during
February, they can access any backup taken during February and January, together
with the consolidated backup for December.
With the default setting to keep only 1 consolidated month-end backup, when
they do their first backup in March, the backups for January are consolidated
into a month-end backup set and the month-end backup for December is deleted.
The user can now access any backup taken during March and February, together
with the consolidated month-end backup for January.
back
to questions
More than one FileServer...
I have more than one FileServer. How do I decide on which FileServer new users are created? When a user is added, the Name Server will always create the account on the FileServer with the fewest users. This is currently the only rule – you have to manually edit the database to change this.
back to questions
Anti-Virus Software?
Our Backup Professional server is currently storing data not related to Backup. We need to load anti-virus software on the server to scan these files. Anti-virus software will significantly decrease performance of the server software. It will probably work, but much slower. It is of course a pointless exercise for the anti-virus software to scan the backup data, because it is encrypted. For this reason the backup server should only be used for backups and nothing else. If you still want to do it this way, try to exclude the backup data directories in the anti-virus software.
Or run the anti-virus software on another machine with only the relevant data paths that needs scanning mapped (preferred option). That way you keep the anti-virus software completely off the server and the backup data.
back to questions
Windows Service Pack 4...
We need to load Windows 2000 Service Pack 4 on the Attix5 Backup Professional Server. Do you know of any issues and whether it is safe to go ahead without impacting Backup Professional on the server? No problem, you can install Service Pack 4.
back to questions
Re-Install Backup Professional Server on the same server...
I have to re-install the Backup Professional Server on the same server. Which files should I keep to avoid running through the activation process again?
The files that you must keep:
• Activation.txt
• ActivationRequest.txt
• attix5server.key
• fileserver.key
• fileservercert.ini
• servercert.ini
back to questions
I need to know the name of my group on the Storage Platform...
Ask your Backup Administrator or open the Backup Professional Client, and select Options… from the Tools menu. Your Group name is displayed in the Account and Security tab in the Account Information section.
back to questions
Storage Platform billing information...
To generate a billing report for all the Groups open the Storage Platform Console, click on the NameServer entry and open the Admin tab. Click on Fetch License Report, supply a name and path, and save the report. This file can be opened as a spreadsheet and displays plug-in allocations and usage. This file can also be emailed – Open the Storage Platform Console and configure the Licence Report in the NameServer Reports tab.
back to questions
We also provide: Outsourced Telemarketing Services, Conference Calls, Internet Phone Networks (VoIP), Bulk and Personalised text message service, Protection against Anti-Social Behaviour in the Work Place, Schools, Local Area, Non-geographical numbers that will make you money, Increase Personal Security