Frequently Asked Questions - Restore
How do I restore files?
Where do I save the files that I want to restore?
How do I reconstruct files from a previous backup?
Can I retrieve my files from another PC or Laptop?
How much does it cost to restore my files?
What happens if my PC crashes? How do I restore my data?
What happens if my equipment is stolen?
ANSWERS
Open the Backups tab. To retrieve the file(s) from your last backup, expand
the Last Backup folder. Browse to the file(s) that you want to restore and
select it. After selecting the file(s) click on the Restore button. To restore
from a previous backup, expand the Previous Backups folder and select the date/time
from where you want to restore. Select the files and then click Restore.
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to questions
Where do I save the files that I want to restore?
After you have selected the files that you want to restore, click on the Restore
button. You will be asked where to restore the file(s) on your computer. If
you select Original location, the files will automatically be written to where
it was on your computer at the time of the backup. If you choose this option,
restored files will overwrite any files of the same name in that location.
The Client will display a warning before overwriting any files. If you do not
want to overwrite your current copy of the file, select Folder. The restored
file(s) will be written to the Restore subfolder in the Backup software folder
on your hard drive. By default, the folder structure is recreated in the restore
folder. If you want all the restored files to be placed in one folder, uncheck
Recreate folder structure. If you are restoring files that are from different
folders but have the same filename you must recreate the folder structure or
they will overwrite each other.
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How do I reconstruct files from a previous backup?
The Backup Client enables you to retrieve a file from any previous backup
date. Go to My Backups, expand Previous backups in the left-hand pane and browse
to the backup date from you would like select the file. Select the file(s)
that you want and click on Restore.
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to questions
Can I retrieve my files from another PC or Laptop?
You can access your account using WebAccess from any PC or Laptop with an Internet connection. All that you need is your user name, password and encryption key. Connect to the WebAccess website, enter the required information and a secure connection will be established from where you can save, email or fax any of your backed up documents.
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How much does it cost to restore my files?
There is no charge to restore files apart from the telephone call to your
ISP if you connect using a modem dial-up connection.
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to questions
What happens if my PC crashes? How do I restore my data?
Re-install the Backup Client software on your machine or use WebAccess to access your backed up data. Connect to your backup account and select the files that you would like to restore. When you are ready, click on Restore or download the files if you are using WebAccess. Select a location and save the files.
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What happens if my equipment is stolen?
Reinstall the Backup software. Using the Setup Wizard, re-connect to your existing account using your account information and personal encryption key. You will have access to your account again.
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