Frequently Asked Questions - Back-Up
Which file types can and cannot be backed up?
Which file types can and cannot be backed up?
How do I select files to be backed up?
How long does it take to process a backup?
How do I select entire folders?
How do I know that my files were backed up?
Can I backup open files?
Once a file is backed up, will it be available even if I do not modify it?
How do I ensure a file is kept in my backup set?
How can I remove a file from backup?
What happens if the same file resides in two different folders?
My dial-up connection drops before my backup is complete
ANSWERS
Which file types can and cannot be backed up?
There is no minimum limit to the speed of the Internet connection.
The Backup Client can backup any file types and any file size, provided that
the file is accessible, you are allowed to backup the file type and that you
have enough space left on your account. Your Backup Administrator may have
disabled certain file types from being backed up. These files will have a red
icon with a white X.
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to questions
Which file types can and cannot be backed up?
The Backup Client can backup any file types and any file size, provided that
the file is accessible, you are allowed to backup the file type and that you
have enough space left on your account. Your Backup Administrator may have
disabled certain file types from being backed up. These files will have a red
icon with a white X.
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How do I select files to be backed up?
To select files that you want to backup, click on the My Computer tab. In
the left-hand pane, you will see the folder structure of your computer. When
you click on a folder, its contents will be displayed in the right-hand pane.
Subfolders are only shown in the left-hand pane. Once a file or folder is selected
for backup then any changes, additions or deletions to that file or folder
are automatically backed up.
• To select an entire folder: Right click on the folder and
select Include folder. You can also use the left mouse iiiiiiibutton
to highlight the folder
and
then include the folder from the Selection menu. Included folders will have
iiiiiiigreen icons. All the files in the included folder and its subfolders are now
selected for backup. Any changes iiiiiiimade within this folder or its subfolders
will automatically be included as well. To deselect a folder right-click on
iiiiiiithe folder and then click on Deselect Folder.
• To select an individual file: Browse to the individual
file that you want to backup. Right-click on the file in the iiiiiiiright-hand pane
and
select it
or
click in the box next to the file. When a file is selected, its file icon will
change to iiiiiiigreen. To deselect a file you can either click on the box again or
right click on the file and Deselect it. Folders iiiiiiithat have some files selected
have a green tint.
• To exclude a file or folder: If you include an entire
folder but want to exclude a particular file or subfolder, right iiiiiiiclick on the
particular
file
or folder that you want to exclude and select Exclude. Excluded files or folders
are iiiiiiired. Folders that have been selected but have some files or subfolders
excluded are green with a red tint.
• Keyboard selections: Spacebar toggles the selection, exclusion
and deselection of files in the right-hand pane. iiiiiiiSelect the file you wish to
change
by selecting
the file with the mouse or using the arrow keys to navigate to iiiiiiithe file. Then
press the spacebar to toggle through the possible options.
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How long does it take to process a backup?
The first time you backup it may well take a long time as this is a full backup of all files selected. Note that these files are compressed before they are transferred. Subsequent backups will only extract the changed parts of your files. Typical daily online times are no longer than a few minutes - even seconds! Larger amounts of data may take some time to backup depending on the speed of your connection and the amount of changed files. Keep in mind that the backup software compresses all your data before backing up.
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How do I select entire folders?
You have two options. In the left-hand pane, highlight the folder with the left mouse button and select Include from the Selections menu or right-click on the folder and then select Include folder.
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How do I know that my files were backed up?
To view all the files that were backed up, open the Log tab in the Backup Client. In the left-hand pane, you will see a list of all the previous backup times. When you click on one of these entries, the details of that particular backup will be displayed in the right-hand pane including which files were backed up.
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Can I backup open files?
Certain file types, e.g. Word documents, may be open but not locked for reading so they can still be backed up. Desktop and Laptop Edition supports PST file backup. Database files are mostly locked, so the Backup Client cannot access the file to calculate the changes since the last backup, but you can backup these files with an application plug-in or by using Open File Manager from St Bernard.
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Once a file is backed up, will it be available even if I do not modify it?
All files will be available in the backup set as long as they remain selected for backup in the Backup Client.
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How do I ensure a file is kept in my backup set?
As long as a file is in the last backup selection for a month, then it will be included in the monthly roll-up and the tape archive.
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How can I remove a file from backup?
If you wish to have a file removed from backup, deselect it from the current backup selection. The file will remain in the backup set for the current month but will be excluded during the month-end consolidation.
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What happens if the same file resides in two different folders?
If a file is resides in two different folders where both folders are selected for backup, both copies are backed up unless one copy is explicitly excluded.
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My dial-up connection drops before my backup is complete
This is usually only a problem with the initial backup when connecting with a slow dial-up connection. Some ISPs limit the length of a single connection and will drop the connection once that limit is reached. The workaround to this is to do the initial backup in stages by setting a limit for the size of each backup. Select Options… from the Tools menu and open the Performance and Limits tab. In the Limits section, set the maximum size of each backup. If you set this to, say, 10MB then each backup will stop once it reaches this limit. You can also cycle this process until all selected data has been transferred. The Backup Client will transfer all your files over a number of separate backups.
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