Frequently Asked Questions - General
Is there a lowest limit for your internet speed?
What happens if I lose my Encryption key?
What is my User Name?
Should I leave my PC connected to the Internet to backup?
What does the refresh button do?
How do I know the size of the selected files?
What are filters?
Can I edit filters?
How do I change my encryption key?
What is the User Account limit?
What is the Backup reminder?
When I install the Backup Client, I get a Javaw.exe initial failure error
What happens if I cancel a backup?
Error “Cannot change registry/cannot change display
name”
Is my data compressed?
Can I configure the Backup Client to use a proxy server?
Can I backup while running other applications?
How do I change the SE default port?
ANSWERS
Is there a lowest limit for your internet speed?
There is no minimum limit to the speed of the Internet connection.
The key thing is that the lower the speed the longer it will take to do the
backups. The initial Snapshot Backup (to USB2 drive) only works for the Server
Edition so this is the best option for doing the first backup if your Internet
Connection is too low.
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Completely!
The use of the encryption key, which only you have a copy of, combined with
the
Attix5 service which transmits the data using SSL secure tunnels to the backend
servers - the application has to use ports 443 and 8443 for outbound only as
the initiation is done from the client and not the server hence the ports only
need to be open for outbound. The ports do not have to be open for inbound
traffic even though the data comes back for a restore.
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What happens if I lose my Encryption key?
For maximum security we do not hold copies of this key only you have a copy.
We recommend that due to the nature and importance of this key you give a copy
to a trusted party – either your accountant or bank as we will not be
able to re supply access if the key is lost
Do I have to reboot after installing the backup software?
Usually not, but the installer will determine whether your PC needs to reboot
and will prompt you to do so if it is necessary.
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What is my User Name?
If you need to find out the User Name for your backup account, open the Backup Professional Client, and select Options… from the Tools menu. Your user name is displayed in the Account and Security tab under Account Information.
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Should I leave my PC connected to the Internet to backup?
You should leave your PC switched on but it is not necessary to be connected
to the Internet. If you backup using a dial-up connection, the backup software
will connect to the Internet, backup your files at the scheduled time, and
disconnect from the Internet.
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What does the refresh button do?
It incorporates all changes to files and folders, since your last refresh. The backup software refreshes every time you open the program. Refresh is available for users who leave the backup software application open whilst working.
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How do I know the size of the selected files?
From the File menu, select Calculate size. The Backup Client will calculate and display the amount of files selected for backup and the total size.
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What are filters?
Filters can be applied to backup all the files of a certain file type. If you apply a filter for *.doc files, all the *.doc files in that folder will automatically be backed up. You may apply as many filters as you like, and may even create your own filters and add them to the list.
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How do I add a filter to the list?
From the Selection menu, select Filters and click on New filter. Enter a name for the new filter and specify all the file types that you would like to add to the new filter. For example, a text filter will be * .txt. Click OK. Your new filter will be added to the filter list.
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Can I edit filters?
Yes, filters may be edited by adding or removing file types. To edit a filter, click on the Selection menu, select Filters, and click on Edit Filters. Select the filter you wish to edit from the dropdown list. Add or remove file types of your choice and click on OK. To remove a filter from a folder, right-click on the folder and choose Deselect or clear the checkbox next to the filter name.
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How do I change my encryption key?
To change your encryption key, select Options... from the Tools menu, select the Account and Security tab, and then click on Change encryption key in the Account Setup section. Enter your old key and choose a new key. Confirm the new key and click on OK. The server dialog box will appear and display the message "Key changed successfully”. Note that you cannot cancel this process.
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What is the User Account limit?
Your backup account has a maximum size limit. If your limit is 100MB, you can only backup files with a total size 100MB. When you reach this limit, you have to deselect some of your files or ask your backup administrator to increase your account limit directly with Voice Connect Managed Solutions on 0844 412 72 82.
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What is the Backup reminder?
What should I do when I see this message? It is an automated reminder to remind you to backup your data. You have the option to immediately backup when you see this message, or if you click on snooze, it will remind you again later. Note that there could be snooze limits configured that will not allow you to snooze the backup more that a few times.
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When I install the Backup Client, I get a Javaw.exe initial failure error
The Installer is looking for .dll files that are not installed on the computer. Install Internet Explorer 4 or higher and run the installation again.
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What happens if I cancel a backup?
The Backup Client will cancel the backup or restore process when you click on cancel. The next time that you initiate a backup, the Backup Client will prompt whether it should continue with the previous backup or initiate a new backup.
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Error “Cannot change registry/cannot change display name”
You are not a member of the local administrators group and therefore do not have the permissions to install the software. Ask you administrator to install the software or to assign the rights to your account.
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Is my data compressed?
Yes, your data is first compressed before it is uploaded to the server. In Server Edition, you can specify a list of file extensions that must not be compressed, to speed up the backup process, rather than spending time compressing files that do not compress well.
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Can I configure the Backup Client to use a proxy server?
Yes, Backup Professional supports SOCKS5 and HTTP Proxy.
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How do I schedule multiple backups on one day?
The Advanced Scheduler allows you to add additional backup times. Open the Backup Client, click on the Automate button in the Toolbar and select the Advanced… option
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Can I backup while running other applications?
Yes, Backup Professional can run in the background so that you can run other applications simultaneously. The software can backup saved files, even when you are working with that file, as long as the application does not lock the file in use. All changes up to the last save will be backed up.
Advanced setting: Open the Performance and Limits tab (Tools menu, Options…) if you would like to change the Processor Usage or Disk Access to limit the resources allocated to the Backup Client.
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How do I change the SE default port?
Stop the Attix5 Backup SE service in the Services window in the Control Panel. Browse to the folder where Server Edition is installed (the default folder is C:\Program Files\Attix5 Backup Professional SE\) and open the a5backup.properties file. Add the entry service.port=10001 and replace 10001 with the port number that you want to use. Start the Attix5 Backup SE service again, open Server Edition and confirm that you can initiate a backup.
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